BSOP 326 Total Quality Management Week 5 Process and Performance Management CheckPoint Answer

BSOP 326 Total Quality Management Week 5 Process and Performance Management CheckPoint Answer

BSOP 326 Total Quality Management Week 5 Process and Performance Management CheckPoint Answer

BSOP-326 Total Quality Management Week 5_Process and Performance Management_CheckPoint_A+_Answer

All Questions
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1. Question : (TCO 9) In a TQM manufacturing environment, the burden of inspecting the quality of purchased material rests with the _____.

transporter of the material

supplier of the material

user of the material

purchaser of the material

2. Question : (TCO 9) Employees of an insurance firm are given the task of studying the very successful employee training program at a bank. This is an example of which of the following?

Process management

Strategic reengineering

Benchmarking

Quality control

3. Question : (TCO 9) Which type of process drives the creation of products and services, is critical to customer satisfaction, and has a large impact on the organization’s strategic goals?

Value-creation process

Support process

Outsourced process

Supplier process

4. Question : (TCO 9) _____ are accountable for process performance.

Process managers

Process owners

Process workers

Process Black Belts

5. Question : (TCO 9) In the context of process management, _____ is the activity of ensuring conformance to the requirements and taking corrective action when necessary to correct problems and maintain stable performance, whereas _____ implies enhancing performance.

performance, innovation

control, improvement

inspection, anticipation

standardization, customization

6. Question : (TCO 10) If a company finds that the level of employee satisfaction appears to predict turnover, then employee satisfaction represents ______ measure while turnover represents ______ measure.

a leading, a lagging

a prescriptive, a predictive

a dependent, an independent

a prevention, an appraisal

7. Question : (TCO 10) A good, balanced scorecard should contain which of the following?

Lagging measures only

Leading measures only

Both lagging and leading measures

Neither lagging nor leading measures

8. Question : (TCO 10) Operational improvement is an example of which of the following measures?

Customer-focused measure

Organizational effectiveness measure

Governance measure

Social responsibility measure

9. Question : (TCO 10) An advantage of cost of quality measures is that management receives a report in which the unit of analysis is _____.

errors

defects

dollars

lost sales

10. Question : (TCO 10) Regulatory/legal compliance and community service is an example of which of the following performance measures?

Financial and market measure

Governance measure

Human resource measure

Leadership and social responsibility measure

Grade Details – All Questions
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1. Question : (TCO 9) Match the following:

: Process improvement
:
» 4 : Continuous improvement philosophy
:
» 3 : The time it takes to complete one cycle of an activity
:
» 1 : Flexibility and short cycles times
:

2. Question : (TCO 10) What are the three main costs that relate to external failure costs?

3. Question : (TCO 10) What are three of the five purposes of a performance measurement system?

4. Question : (TCO 10) What are three of the five benefits listed that the right information to the right people can provide?

5. Question : (TCO 9) What are three of the seven elements of effective quality control systems?

6. Question : (TCO 9) What are three of the five activities that a total approach to product and process design involves?

7. Question : (TCO 9) Briefly describe breakthrough quality improvement.

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