MGT 340 Business Systems Analysis Week 3_Petrie Electronics Case A+ All Correct Answer

MGT 340 Business Systems Analysis Week 3_Petrie Electronics Case_Answer

MGT 340 Business Systems Analysis Week 3_Petrie Electronics Case_Answer


MGT 340 Business Systems Analysis Week 3_Petrie Electronics Case_Answer

Systems Analysis SDLC Phase 2 Package
Petrie’s Electronics needs to improve its marketing and customer retention by increasing customer loyalty. The marketing department is in need of a Customer Relationship Management (CRM) system. Upper management has selected No Customer Escapes as the top Information Technology project this year.

1.Read the Petrie’s Electronic Case at the end of Chapter 5.
2.Read the Petrie’s Electronic Case at the end of Chapter 6.
3.We have three deliverables due this week:

1. Petrie’s Electronics Case, Chapter 5, Questions 1, 3, and 5. 15

2. Petrie’s Electronics Case, Chapter 6, Questions 1 and 5.
10
3. A Level 1 Data Flow Diagram decomposing the Record Customer Activity Process
•Create a Level 1 Data Flow Diagram (DFD) using the Level 0 Diagram, PE Figure 6-2. There are four processes on the Level 0 another team has created level 1 diagrams for three processes and placed in doc sharing in the Project Workbook – Week 3 folder, Review them to ensure consistency: ◦Send Promotions Level 1 Diagram
◦Generate Point Redemption Level 1 Diagram
◦Generate Customer Reports Level 1 Diagram

•We will need to create a level 1 diagram for the Record Activity Process using the Level 0 Diagram, PE Figure 6-2.
•Please note the textbook has an error, PE Figure 6-2; The diagram is labeled as Level 1 DFD but it is actually the Level 0 diagram decomposed from the Context Diagram, PE Figure 6-1.
•You can use MS Visio 2010 or any other MS Office Application (most students use Visio or WORD).
Petrie’s Electronics Case Questions (Chapter 5)
1. What do you think are the sources of the information Jim and his team collected? How do you think they collected all of that information?
3. If you were looking for alternative approaches for Petrie’s customer loyalty program, where would you look for information? Where would you start? How would you know when you were done? 5
5. Why shouldn’t Petrie’s staff build their own unique system in-house?
Petrie’s Electronics Case Questions (Chapter 6)
1. Are the DFDs in PE Figures 6-1 and 6-2 balanced? Show that they are, or are not. If they are not balanced, how can they be fixed?
• You need to understand the concept of “balance” between different levels of a DFD. Explain why/why not PE Figure 6-1 and PE Figure 6 -2 are balanced. The concept of balancing is described in the book.
5. Why is it important for the team to create DFDs if they are not going to write the actual system code themselves?
•You need to understand why DFDs are important and what they are used for!

Level 1 Data Flow Diagram for the Record Customer Activities Process
You will need to create a level 1 diagram for the process Record Customer Activities from the level 0 diagram, PE Figure 6-2.
You will need to turn in one level 1 diagram.
Review the three level 1 diagrams created by the other team and placed in doc sharing in the Project Workbook – Week 3 folder.

So you will need to draw one level 1 diagram. You can use any Microsoft Application; Visio is available for free download or you can use the Citrix iLab; but a lot of students use the draw features of MS Word. We have Visio tutorials available in the lecture and syllabus – give it a try! Visio is the most widely used diagramming tool in business today and you can gain practical experience that can serve both your resume and skill set!!
1. Correct Number of Sub-Processes Identified.
2. Correct external entities identified.
3. Data Flows Drawn correctly.
4. Data Stores drawn correctly.

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MGT 340 Business Systems Analysis Week 3 Petrie